Harambee Youth Employment Accelerator has been named a global trailblazer in customer experience innovation, receiving the CX Game Changer Award by Genesys.

Almost 100 nominations were received from around the world and vetted by an executive panel of judges and industry analysts.

Harambee joins an elite group of eight winners, alongside international brands Heineken and Emirates Airlines.

The award recognises the scale and capability of Harambee’s pathwaying platform which guides unemployed youth on their journey to a first job.

“Harambee used to make about 50,000 call attempts a month. Now, it makes up to 1,5-million attempts,” says Genesys CEO Paul Segre. “It has increased engagement with candidates by 32%”.

“They are using Genesys technology to achieve some truly compelling business outcomes and we are fuelling their ability to change lives. It is especially powerful when you consider Harambee operates in a market with one of the highest youth unemployment rates in the world,” he adds.

Harambee CIO Evan Jones comment: “Harambee has built one of South Africa’s leading contact centres – it forms a critical part of our new multi-channel solution to serve our customers – the millions of unemployed youth who have limited finances, social networks and have been locked out of the economy.

“The Game Changer award validates Harambee’s results in offering an exceptional customer experience through remarkable customer service innovation and transformation.”

Read more about the Genesys Customer Innovation Awards here https://prn.to/2nFm5Gx

Other Interesting Articles

Harambee in the News

Empowering South Africa’s Youth: The Key Role of Collaborative Partnerships

20 Nov 2023

In a recent article, Busisiwe Mavuso, CEO of Business Leadership SA, highlights the critical issue of youth unemployment in South Africa and emphasizes the need for collaboration between business and government to address this pressing challenge. Mavuso points out that while businesses face various economic challenges, youth unemployment poses the most significant risk to social stability.


Read More >

 

Harambee in the News

Empowering South Africa’s Youth: The Key Role of Collaborative Partnerships

09 Nov 2023

The automotive repair industry in South Africa has long been a male-dominated field, with limited data on the representation of female artisans. This disparity in gender representation becomes even more concerning given the country’s high youth unemployment rate, particularly in the Eastern Cape, where it surpasses the national average. In response to this challenge, a groundbreaking partnership between Wise Cracks, a local windscreen repair company, and Harambee Youth Employment Accelerator was initiated. Their aim was to empower young women from townships in the Eastern Cape through entrepreneurship and to expand the market for windscreen repair, promoting both cost-effectiveness and environmental sustainability.


Read More >

 

Wise Cracks

Harambee in the News

Empowering Women in South Africa’s Automotive Repair Industry

07 Nov 2023

The automotive repair industry in South Africa has long been a male-dominated field, with limited data on the representation of female artisans. This disparity in gender representation becomes even more concerning given the country’s high youth unemployment rate, particularly in the Eastern Cape, where it surpasses the national average. In response to this challenge, a groundbreaking partnership between Wise Cracks, a local windscreen repair company, and Harambee Youth Employment Accelerator was initiated. Their aim was to empower young women from townships in the Eastern Cape through entrepreneurship and to expand the market for windscreen repair, promoting both cost-effectiveness and environmental sustainability.


Read More >