Harambee Youth Employment Accelerator has been named a global trailblazer in customer experience innovation, receiving the CX Game Changer Award by Genesys.

Almost 100 nominations were received from around the world and vetted by an executive panel of judges and industry analysts.

Harambee joins an elite group of eight winners, alongside international brands Heineken and Emirates Airlines.

The award recognises the scale and capability of Harambee’s pathwaying platform which guides unemployed youth on their journey to a first job.

“Harambee used to make about 50,000 call attempts a month. Now, it makes up to 1,5-million attempts,” says Genesys CEO Paul Segre. “It has increased engagement with candidates by 32%”.

“They are using Genesys technology to achieve some truly compelling business outcomes and we are fuelling their ability to change lives. It is especially powerful when you consider Harambee operates in a market with one of the highest youth unemployment rates in the world,” he adds.

Harambee CIO Evan Jones comment: “Harambee has built one of South Africa’s leading contact centres – it forms a critical part of our new multi-channel solution to serve our customers – the millions of unemployed youth who have limited finances, social networks and have been locked out of the economy.

“The Game Changer award validates Harambee’s results in offering an exceptional customer experience through remarkable customer service innovation and transformation.”

Read more about the Genesys Customer Innovation Awards here https://prn.to/2nFm5Gx

Other Interesting Articles

Harambee in the News

From the desk of the President: SAYouth.mobi enabling the Presidential Employment Stimulus

18 Oct 2021

Since the Department of Basic Education opened applications for the next cohort of school assistants just two weeks ago, over 940,000 young people have applied via the zero-rated recruitment platform called SAYouth.mobi, which forms part of the national Pathway Management Network.


Read More >

 

Harambee in the News

Rooting for change: solving the unemployment crisis

06 Oct 2021

In this episode of the Impact Room, we meet the women leaders charting a new course against unemployment – and delivering results.


Read More >

 

Harambee in the News

When scale is not enough: To tackle youth unemployment in South Africa, we need systems change

30 Sep 2021

No single social enterprise can scale operations enough to address the significant, complex, and severe crisis of unemployment and specifically youth unemployment in South Africa. What is needed is systems change, which recognizes and address the complexity of the challenge to go farther and faster together.


Read More >