Case Studies
by Delusha Pillay | Dec 11, 2025 | Case Studies, Featured
Harambee Youth Employment Accelerator provides 24/7 AI-powered multichannel support to millions of work-seekers in South Africa. Since implementing the Genesys Cloud™ platform, the nonprofit has achieved 90% first-contact resolution and answer rates and has gained 24,900 hours of productivity. Its popular conversational chatbot manages 37,000 interactions per month and speech and text analytics offer deep insights for continually optimizing Harambee’s services.
Case Studies
by Delusha Pillay | Dec 11, 2025 | Case Studies, Featured
South Africa stands at a crossroads where digital innovation and youth potential converge. As the country seeks to bridge the gap between talent and opportunity, two resources – the DigiLink case study and the Work-Integrated Learning (WIL) Programme Builder’s Toolkit – offer a blueprint for change. These initiatives, driven by Collective X and Harambee Youth Employment Accelerator, showcase how structured support, collaboration, and practical experience can unlock meaningful careers for thousands of young South Africans.
Case Studies
by Delusha Pillay | Mar 18, 2025 | Case Studies, Featured
South Africa faces interlinked challenges of high poverty, high inequality, and high unemployment, and the nation’s pursuit of inclusive growth has been a complex journey.
Case Studies
by Steven | Mar 8, 2023 | Case Studies
Wise Cracks (based in Gqeberha) partnered with Harambee to test a business model that empowered young people to create their own businesses by providing them with portable windscreen repair kits and soft skills training.
Case Studies
by Steven | Feb 8, 2023 | Case Studies
Lansdowne Boards was looking for a partner to help them reach and employ young people into their business.
Case Studies
by Steven | Feb 8, 2023 | Case Studies
The Western Cape government recruits people for thousands of opportunities and needed help reaching and making these available to wider range of unemployed youth.
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