Harambee uses AI Innovation to support South African youth at scale

Harambee uses AI Innovation to support South African youth at scale

by | Dec 11, 2025 | Case Studies, Featured

Harambee Youth Employment Accelerator provides 24/7 AI-powered multichannel support to millions of work-seekers in South Africa. Since implementing the Genesys Cloud™ platform, the nonprofit has achieved 90% first-contact resolution and answer rates and has gained 24,900 hours of productivity. Its popular conversational chatbot manages 37,000 interactions per month and speech and text analytics offer deep insights for continually optimizing Harambee’s services.

From DigiLink to Collective X: Driving Transformation in the Digital Economy

From DigiLink to Collective X: Driving Transformation in the Digital Economy

by | Dec 11, 2025 | Case Studies, Featured

South Africa stands at a crossroads where digital innovation and youth potential converge. As the country seeks to bridge the gap between talent and opportunity, two  resources – the DigiLink case study and the Work-Integrated Learning (WIL) Programme Builder’s Toolkit – offer a blueprint for change. These initiatives, driven by Collective X and Harambee Youth Employment Accelerator, showcase how structured support, collaboration, and practical experience can unlock meaningful careers for thousands of young South Africans.

Including Women Means Powering Growth

Including Women Means Powering Growth

by | Aug 13, 2025 | Breaking Barriers, Featured

This Women’s Month, we spotlight the economic power of inclusion. The fundamental freedom to work and earn is often frustratingly elusive for women. This inequity is reason enough to pay close attention to the data on women’s participation in the labour market, but there is also a compelling economic reason to do so: growing our labour market equitably benefits everyone.