South Africa awarded Top 2021 Most Favored Global Offshore CX Delivery Location
South Africa, after three consecutive years in a humbling second place, has emerged as the number one global preferred front office CX offshore location.
Too big to fail? How about too big to implement?
Why economic growth plans should focus on sector-level solutions.
Business process outsourcing sector helps SA spring into jobs growth
In partnership with the private sector, national government through the Department of Trade, Industry and Competition (DTIC), and youth employment accelerator Harambee the BPO sector has seen growth over the past year, with a growing pipeline of interested investors.
The Harambee Youth Employment Accelerator approach: growing the economy inclusively through ecosystem facilitation and sector intermediaries
A toolkit and case study for growing sectors inclusively.
Memo to Silicon Valley: Here’s what “blitzscaling” looks like in the non-profit world
Stop asking us to follow in the footsteps of private sector unicorns. For us, impact at scale looks very different, write two non-profit CEOs.