

SA Youth connects young people to work and employers to a pool of entry level talent.
Are you a work-seeker?
The Dialler Specialist is responsible for managing and optimizing the dialler system to enhance
call center efficiency and productivity. This role involves monitoring call metrics, ensuring
compliance with regulations, and implementing strategies to improve dialing performance.
Additionally, a Dialler Specialist assists in planning, executing, and optimizing new campaigns to
drive efficiency. This role involves supporting various teams to ensure campaigns are aligned
with business objectives and target audiences.
Dialler Management:
Contact List Maintenance:
Data Analysis:
Compliance and Quality Assurance:
Training and Support:
Strategy Development:
Matric / Grade 12
Proficient in MS Office (Excel – advanced)
Minimum of 3 years of experience in a call centre environment, with at least 1 year in a dialler management role (Preferred).
Experience in call centre analysis.
Ability to compile information and prepare reports that are easily translatable for client delivery
Basic knowledge of digital marketing tools and platforms (e.g Genesyscloud, campaign management & Dialer management)
Strong analytical and reporting skills.
Excellent communication and interpersonal skills.
Ability to manage multiple projects and meet deadlines.
Creative thinking and problem-solving abilities.
Flexibility: Adaptability to changing technologies and regulations, as well as the ability to pivot strategies based on performance data.
Tenacity: Demonstrate enthusiasm and urgency, striving for excellence in achieving results and overcoming challenges.
Proficiency in professional tools and platforms (e.g., Microsoft Office (Excel, Teams, Word, Outlook).