Facilities, Infrastructure and Security Team Leader


Are you passionate about leading a team? Do you thrive on problem solving and inspiring and motivating others to always perform at their best? The Facilities, Infrastructure and Security (FIS) Team Leader position is an opportunity to do this on a daily basis.

As the Team Leader you will be responsible for providing quality and efficient customer service through the daily management of a team of employees. Some of the responsibilities of this role includes coaching and supporting, managing on the ground and remotely, effective communication across multiple levels and formats, motivating, recognising, rewarding, and problem solving.




The main purpose of this role is to play a leadership role to a multifaceted and dynamic team:

  • Daily management of individual team members
  • Ensuring daily, weekly and monthly reporting and performance targets are proactively managed
  • Ensure that customers (Harambee staff) are kept happy and satisfied by providing prompt response and efficient service at all times
  • Ensure a safe and harmonious working environment for all team members
  • Ongoing focus on recognition
  • Ongoing reinforcement of the Harambee Way of Working
  • Build relationships with other functions in the business



    • Matric as a minimum requirement


    • Minimum 1 years’ experience in coaching and people development
    • Effective reporting and leading of team meetings
    • Experience in maximising performance within a dynamic team


    • In depth knowledge of performance management
    • Ability to manage and motivate staff Knowledge in MS Word, Excel and Outlook
    • Basic facilities knowledge


    • Enthusiastic, energetic and self-aware
    • Must lead by example on the behavioural scores for candidates (punctuality, discipline, energy, positive attitude and curiosity)
    • Ability to manage difficult situations and development conversations with tact
    • Professional, mature and calm under pressure
    • Able to use discretion and deal with sensitive information in a confidential and professional manner
    • Solutions-oriented


    • Analytical, logical and innovative in identifying solutions
    • Strong planning and organisational skills for effective implementation
    • Strong people support and management skills
    • The ability to persuade, influence and lead in a cooperative manner
    • Solutions-oriented approach to identify opportunities in change
    • Strong outcome-based drive and focus
    • Disciplined, creative, responsive and proactive
    • Have attention to detail
    • Good written and verbal communication skills
    • Good problem-solving skills
    • Ability to multi-task
    • Ability to work independently
    • Ability to handle pressure
    • Ability to simplify and effectively delegate complex projects

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